Refund policy
Eligibility for Refunds and Exchanges
- All items must be complete, unused and sealed.
- All items must be in their original packaging.
- To complete your return or exchange, copy of receipt must be sent to sales@healersvalley.com.
- All regular priced items are subject for refund and exchange, sale items are not included.
- All items are not subject for replaced if they are damaged or defective on the time of the delivery.
- Any item that is not on their original condition or packaging will not be accepted for refund or exchange.
- In the event that the items will be approved for exchange or refund, the customer will receive an acknowledgment receipt.
- The refund will be made within 14 days from the time the customer received the acknowledgment receipt. Please note that the time to obtain full reimbursement depends on the internal procedures of the customer's bank.
Shipping and delivery
- All items within UAE are subject for a 10 AED delivery fee. Check out here for the out of delivery areas.
- Shipping cost are non-refundable.
- The return cost is at the expense of the customer.
- Items purchase shall be delivered within 1 to 3 working days.
International Shipping
- To know the international shipping rate to your destination please send us an email with the following information:
a. Quantity of products to be purchased.
b. Complete international shipping address. - All international shipping rates are subject to duties and taxes.
Cancellation of Orders
- Cancellation of orders are possible if the items has not been shipped. Please send us an email at sales@healersvalley.com to check the status of your order.
- Once order has been cancelled, we will start processing the refund.
- Amendments or changes in all orders are not allowed.
Bulk Orders
- For bulk order request, please send an email to sales@healersvalley.com.
Payment Method
- Stripe
- Bank Transfer
Customer Care
Contact Us
Email - info@healersvalley.com
Whatsapp - +97156 686 1928